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Oh My Mahjong logo

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Orders

Do you offer refunds or exchanges?

Unfortunately, we are unable to offer refunds or exchanges after a purchase has been made. However, we are committed to ensuring customer satisfaction. If you receive a damaged or incorrect item, please contact us immediately at [email protected].

What do I do if my item(s) arrives damaged?

We’re sorry your item(s) have damage!. Please email our team at [email protected] with an image of your damaged item for further assistance. While we may not be able to guarantee your exact order is replaced due to potential stock issues, we’ll be

How do I cancel my order?

If your order hasn’t shipped yet, you can request a cancellation and we’ll do our best to process it before it leaves our warehouse.Once an order has shipped, we’re unable to cancel it.

Can I edit or add anything to my order?

We’ll do our best to catch your order before it leaves the warehouse and make any requested changes. In some cases, we may be able to adjust items, quantities, or shipping details — but we cannot guarantee edits once an order has been placed.

Sale Price Adjustment Policy

Promotional pricing, sales, and discount codes are valid only during the specified promotional period. Purchases made before or after a sale begins or ends are not eligible for retroactive discounts, price adjustments, or refunds of the price differe